Setup email on iPhone, iPad and iPod Touch Print

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Your iPhone, iPad, or iPod Touch comes with built-in email software from Apple. This walkthrough will show you how to configure your email software to work with your email address.

Note: You need to set up your email address in your hosting control panel first. You can see this article for assistance: Setup Email in Control Panel


Make a note of your email address and your email password so you can reference them when you go through the instructions.

 

Instructions

  1. Open the Settings app.
  2. Tap Mail, Contacts, Calendars.
  3. From the Accounts menu, tap Add Account...
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Fill in the requested information:
    Name: The name you want to display with this email address.
    Address: Your email address.
    Password: The password you created for this email address.
    Description: This description is for your use when you view the account.
  7. Tap Next.
  8. You will now see your main account settings screen. Choose IMAP (keep messages synced to the server) or POP (download messages locally).
  9. In the Incoming Mail Server section, fill in the following settings:
    Host Name: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
    User Name: username@example.com (your full email address)
    Password: The password you created for this email address.
  10. In the Outgoing Mail Server section, fill in the following settings:
    Host Name: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
    User Name: username@example.com (your full email address)
    Password: The password you created for this email address.
  11. Tap Save.
  12. You may now see a popup that says Secure Connection Failed. Tap Continue. Or, it may say Cannot Connect Using SSL: Do you want to try setting up the account without SSL? Choose Yes.

Congratulations! You've just created your email account. Try sending yourself a test message to make sure it's working.

 

Advanced Outgoing SMTP and Incoming Settings

If you have trouble sending email, or you are plagued with popups saying Unable to Verify Certificate, you may need to adjust your outgoing email settings.

 

  1. Open your Settings application.
  2. Choose Mail, Contacts, Calendars.
  3. From the Accounts menu, tap your email address.
  4. Scroll down to the bottom and tap Advanced.
  5. Scroll down to the Settings section. (You can set the previous settings based on personal preference).
    Incoming Uses SSL: If you select this option, your incoming email will be encrypted, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for your domain mail.EXAMPLE.COM, you will get an error when you try to use the encryption. To solve this, you can slide it OFF.
    Outgoing Uses SSL: If you select this option, your outgoing email will be encrypted, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for your domain mail.EXAMPLE.COM, you will get an error when you try to use the encryption. To solve this, you can slide it OFF.
    Authentication must be set to Password. Tap Password to make sure that the correct password is entered. If not, retype your email password there.
    IMAP Path Prefix: Leave this set to default.
  6. Return to the main screen.

You're all set! All of your advanced settings should now be accurate.

 

Note: Some Internet service providers are 'filtering' outbound email traffic, thus not allowing you to send email through our servers. This makes it impossible for your email client to contact our email servers directly. If you run into this you may be able to get around this by changing the SMTP port in your email client from 25 to 30.

 

If these settings fail to allow you to send email then the most likely cause is with your ISP. They may require you to use their SMTP settings. This is becoming more common as the ISP prefers sending of email through their network to reduce spam, viruses, etc.

 

If you don't already know the settings you will need to contact the ISP for settings and any further assistance. In some cases you will need to plug in the SMTP setting, enable "My server requires authentication", and in the Advance settings insert the Username and Password issued by the ISP.

Password Tips

It is recommend that all email account users implement strong passwords. A strong password will help prevent spammers and others from hijacking your email account by guessing your password.

Guessing a password typically occurs when a spammer uses a script utility, initiating what's called a Dictionary Attack, and is able to guess a users email password. This occurs most often when a user has set a simple password, which is easy for spam utilities to guess such as "testing" or "abc123".

 

  • Make your password lengthy
  • Use 8 characters or more
  • Combine letters and numbers
  • Use words and phrases that are easy for you to remember, but difficult for others to guess
  • Avoid sequences or repeated characters

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